If you have any questions about visiting the Palace Museum, digital services, or cultural products, please fill out the form below. We will reply to you via email within 3 working days. For urgent matters, please call our service hotline: +86 10 6513 2255.
Frequently Asked Questions (FAQ)
Can I change or cancel my Palace Museum ticket after reservation?
Yes, you can change or cancel your ticket through the official reservation channel. Cancellations made 24 hours before the visit date will receive a full refund; cancellations made less than 24 hours in advance will not be refunded. Each ticket can be changed once, and the new visit date must be within the current reservation period (7 days in advance).
Are there any discounts for Palace Museum tickets?
Yes, the following groups can enjoy preferential tickets: 1. Children under 1.4 meters (accompanied by adults) - free; 2. Full-time university students (with valid student ID) - half price; 3. Seniors aged 60 and above (with valid ID) - free; 4. Disabled persons (with disability certificate) - free. Special exhibitions (Treasure Gallery, Clock and Watch Gallery) are not included in the preferential policy.
Can I take photos inside the Palace Museum?
Photography is allowed in most outdoor areas of the Palace Museum, but the use of flash and tripods is prohibited. Photography is strictly prohibited in indoor exhibition halls (to protect cultural relics from light damage). Please follow the on-site signs and staff instructions.
How long is the shelf life of Palace Museum cultural and creative products?
The shelf life varies by product category: 1. Stationery and handicrafts - generally 3-5 years (stored in a dry and ventilated environment); 2. Cosmetics (lipstick, etc.) - 3 years unopened, 6-12 months after opening (see product packaging for details); 3. Food products (limited edition pastries) - 30-90 days (subject to the production date on the package). It is recommended to use or consume them within the shelf life.